SS 2019 SALES CAMPAIGN

SS 2019 Campaign closed
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FAQ

Doubts or questions? Browse our FAQs to get an immediate answer.

How long does each campaign last?

Each campaign lasts one week. Once concluded, you will no longer be able to access the respective capsule collections and you will be redirected to your account page.

How do I place the order?

Placing your order is simple, just follow these steps:

  1. choose the product you want to purchase;
  2. select one among the proposed size/quantity packages and click the “add to cart” button;
  3. you can add more products following the same procedure or directly proceed to checkout clicking on the “checkout” button. At this point, the summary of your purchases will appear, and you’ll have to option to edit products and quantities.
  4. once your final decision is made, complete the order and you will be directed to the final page with a summary of your data and the expected delivery date.

to confirm your order click on the “place order” button.

You will receive a confirmation email to the address you used at the moment you registered on our site. If you cannot find it, try checking in the Spam folder. You can find all the details related to your order by accessing your account section on our site.

Remember that once your order is confirmed you cannot add other items. If you want to buy something else, you can place another order.

 

How can I make a payment?

The payment is not made online but takes place on the basis of agreements previously established with Spazio Liberty.

How can I edit my account details?

To edit your account details just follow these simple steps:

  1. log in and click on “my account”;
  2. once entered your account section you can edit your details: your password, your billing and shipping information and view a summary of your recent orders;
  3. please note that any modification to your e-mail address will only apply to your future orders, past orders will still be associated to the e-mail address indicated at the time the order was placed.
When can I expect my order to be delivered?

You can expect your order to be delivered 20 days after the end of the campaign. Please remember you will receive a confirmation e-mail indicating the expected delivery date for your order.

How can I contact you?

You can contact us to request any information simply by writing an e-mail to info@shoeser.it or by sending us a message on Whatsapp to the following number: +39 351 915 1265